Face to face and virtual options available for all topics
Choose a customer service workshop to discuss with our team
Unlike traditional workshops, our customer service workshop uses immersive learning methods such as dynamic role play, interactive exercises, and real-life business scenarios. Participants collaborate in breakout sessions and build confidence through meaningful feedback and expert coaching—ensuring your team develops practical skills to deliver exceptional customer experiences and strengthen brand loyalty.
We can help you with
- Handling Difficult Situations
- Digital Customer Service
- Client Relationship Management
- Problem-Solving and Decision-Making
- Effective Customer Support Communication
- Active Listening for Building Customer Rapport
- Confidently Resolving Customer Complaints
- Crafting Positive Customer Interactions
- Exceptional Customer Experiences
- Positive First Impressions
- Upselling and cross-selling Techniques
- Active Listening and Empathy
- Emotional Intelligence in Customer Service
- Cultivating Long-Term Customer Relationships
- Tailoring Interactions for Customer Satisfaction
- Managing Stress in Customer-Facing Roles
Delivery style
Method
Experiential & interactive
Workshop elements
Role play – Frameworks – Forum theatre – Live scenarios – Breakout sessions
Duration
Min. 2 hours – full day
Coaching
Yes
Ready to bring your training to life?
Schedule a call with us to discuss an experiential course or workshop
Find out how our corporate role players can enhance your programme.