Crucial Conversations Workshop

Designed with insights that bridge regional business culture and global communication standards.

Develop the skills to feel confident during difficult conversations by exploring feedback and influencing techniques. Unlike traditional workshops, you’ll learn through immersive methods of dynamic role play, interactive exercises and real-life scenarios. You’ll also collaborate with others in breakout sessions and build confidence through targeted feedback and coaching

Programme Overview

Is it right for me?

Designed for professionals navigating high-stakes conversations. This workshop equips you to handle sensitive dialogue with confidence and clarity. 

Whether you’re managing conflict, giving feedback or influencing outcomes, this workshop will provide practical tools and techniques to enhance your communication skills and composure in managing crucial conversations effectively.

What will the learning outcomes be?

Participants will gain insights into effective communication strategies through models like the Relationship Model and Thomas Kilman handling conflict model.

Through exploration of feedback models like the BEERS feedback model and Transactional Analysis, participants will learn to give and receive feedback constructively. 

Utilising the Thomas Kilman handling conflict model, participants will build the confidence to address difficult conversations respectfully whether with internal or external stakeholders.

The course will introduce participants to the Influencing Model, allowing them to explore push/pull techniques and understand different influencing styles. 

Through interactive activities like role-playing, participants will have opportunities to apply the learned models and techniques in simulated scenarios relevant to their professional contexts. 

Delivery Style

Method

Highly interactive and practical, with scenarios reflecting global business pressures.

Workshop elements

Frameworks – Live scenarios – Role play – Breakout sessions

Coaching

Yes