Crucial Conversations Workshop
Designed with insights that bridge regional business culture and global communication standards.
Develop the skills to feel confident during difficult conversations by exploring feedback and influencing techniques. Unlike traditional workshops, you’ll learn through immersive methods of dynamic role play, interactive exercises and real-life scenarios. You’ll also collaborate with others in breakout sessions and build confidence through targeted feedback and coaching
Programme Overview
Is it right for me?
Designed for professionals navigating high-stakes conversations. This workshop equips you to handle sensitive dialogue with confidence and clarity.
Whether you’re managing conflict, giving feedback or influencing outcomes, this workshop will provide practical tools and techniques to enhance your communication skills and composure in managing crucial conversations effectively.
What will the learning outcomes be?
- Enhanced communication skills
Participants will gain insights into effective communication strategies through models like the Relationship Model and Thomas Kilman handling conflict model.
- Master constructive feedback
Through exploration of feedback models like the BEERS feedback model and Transactional Analysis, participants will learn to give and receive feedback constructively.
- Conflict resolution skills
Utilising the Thomas Kilman handling conflict model, participants will build the confidence to address difficult conversations respectfully whether with internal or external stakeholders.
- Influence and persuasion
The course will introduce participants to the Influencing Model, allowing them to explore push/pull techniques and understand different influencing styles.
- Practical application and feedback
Through interactive activities like role-playing, participants will have opportunities to apply the learned models and techniques in simulated scenarios relevant to their professional contexts.
Delivery Style
Method
Highly interactive and practical, with scenarios reflecting global business pressures.
Workshop elements
Frameworks – Live scenarios – Role play – Breakout sessions
Coaching
Yes