Crucial Conversations Workshop
Designed for professionals navigating high-stakes conversations across borders and cultures
Programme Overview
Is it right for me?
Whether you’re based in GCC working with global teams, or leading conversations with regional clients, this course equips you to handle sensitive dialogue with confidence and clarity.
Whether these interactions occur virtually or face-to-face, you should be eager to enhance your communication skills and confidence in managing difficult discussions effectively.
If you’re looking to develop strategies for navigating tough conversations, providing constructive feedback, and influencing outcomes positively, this course is a valuable opportunity for you.
What will the learning outcomes be?
- Enhanced communication skills
Participants will gain insights into effective communication strategies through models like the Relationship Model and Thomas Kilman handling conflict model.
- Master constructive feedback
Through exploration of feedback models like the BEERS feedback model and Transactional Analysis, participants will learn to give and receive feedback constructively.
- Conflict resolution skills
Utilising the Thomas Kilman handling conflict model, participants will build the confidence to address difficult issues respectfully whether with international stakeholders or within culturally diverse teams in the region.
- Influence and persuasion
The course will introduce participants to the Influencing Model, allowing them to explore push/pull techniques and understand different influencing styles.
- Practical application
Through interactive activities like role-playing, participants will have opportunities to apply the learned models and techniques in simulated scenarios relevant to their professional contexts.
Delivery Style
Method
Highly interactive and practical, with scenarios reflecting global business pressures and regional workplace dynamics; ideal for cross-functional teams in or working with the GCC.
Workshop elements
Role play – Frameworks – Live scenarios – Breakout sessions
Duration
90-Minutes
Coaching
Yes