Crucial Conversations Workshop

Location Online 
Date Thursday 16th April, 2026
Times 2PM GMT
Duration 90-minutes
Investment Complimentary

Programme Overview

Is it right for me?

Designed for professionals navigating high-stakes conversations. This workshop equips you to handle sensitive dialogue with confidence and clarity. 

Whether you’re managing conflict, giving feedback or influencing outcomes, this workshop will provide practical tools and techniques to e
nhance your communication skills and composure in managing crucial conversations effectively.

What will the learning outcomes be?

Participants will gain insights into effective communication strategies through models like the Relationship Model and Thomas Kilman handling conflict model.

Through exploration of feedback models like the BEERS feedback model and Transactional Analysis, participants will learn to give and receive feedback constructively. 

Utilising the Thomas Kilman handling conflict model, participants will build the confidence to address difficult conversations respectfully whether with internal or external stakeholders.

The course will introduce participants to the Influencing Model, allowing them to explore push/pull techniques and understand different influencing styles. 

Through interactive activities like role-playing, participants will have opportunities to apply the learned models and techniques in simulated scenarios relevant to their professional contexts. 

Delivery Style

Method

Highly interactive and practical, with scenarios reflecting global business pressures.

Workshop elements

Frameworks – Live scenarios – Role play – Breakout sessions

Duration

90-Minutes

Coaching

Yes