Crucial Conversations Workshop

Designed with insights that bridge regional business culture and global communication standards.

Location Online

Dates/Times - GST (UTC+4) 11th March 2026

Duration 90-minutes

Develop the skills to feel confident during difficult conversations by exploring feedback and influencing techniques. Unlike traditional workshops, you’ll learn through immersive methods of dynamic role play, interactive exercises and real-life scenarios. You’ll also collaborate with others in breakout sessions and build confidence through targeted feedback and coaching

Programme Overview

Is it right for me?

Whether you’re based in GCC working with global teams, or leading conversations with regional clients, this course equips you to handle sensitive dialogue with confidence and clarity.

Whether these interactions occur virtually or face-to-face, you should be eager to enhance your communication skills and confidence in managing difficult discussions effectively.

If you’re looking to develop strategies for navigating tough conversations, providing constructive feedback, and influencing outcomes positively, this course is a valuable opportunity for you.

What will the learning outcomes be?

Participants will gain insights into effective communication strategies through models like the Relationship Model and Thomas Kilman handling conflict model.

Through exploration of feedback models like the BEERS feedback model and Transactional Analysis, participants will learn to give and receive feedback constructively. 

The workshop will introduce the Levels of the Listening model, enabling participants to improve their active listening skills. This will help them engage more effectively with their audience and respond appropriately to feedback.

Participants will learn about the DISC model to better understand and respond to different personality types. This knowledge will help them tailor their communication style to various audiences, enhancing their ability to connect and influence others.

Through interactive activities and practical exercises, participants will have the opportunity to apply what they have learned. They will practice their presentations, receive feedback from peers and facilitators, and refine their skills in a supportive environment.

Delivery Style

Method

Highly interactive and practical, with scenarios reflecting global business pressures and regional workplace dynamics; ideal for cross-functional teams in or working with the GCC

Workshop elements

Role play – Frameworks – Live scenarios – Breakout sessions

Duration

90-Minutes

Coaching

Yes