Crucial Conversations Workshop
Designed with insights that bridge regional business culture and global communication standards.
Location Online
Dates/Times - GST (UTC+4) 11th March 2026
Duration 90-minutes
Develop the skills to feel confident during difficult conversations by exploring feedback and influencing techniques. Unlike traditional workshops, you’ll learn through immersive methods of dynamic role play, interactive exercises and real-life scenarios. You’ll also collaborate with others in breakout sessions and build confidence through targeted feedback and coaching
Programme Overview
Is it right for me?
Whether you’re based in GCC working with global teams, or leading conversations with regional clients, this course equips you to handle sensitive dialogue with confidence and clarity.
Whether these interactions occur virtually or face-to-face, you should be eager to enhance your communication skills and confidence in managing difficult discussions effectively.
If you’re looking to develop strategies for navigating tough conversations, providing constructive feedback, and influencing outcomes positively, this course is a valuable opportunity for you.
What will the learning outcomes be?
- Effective communication techniques
Participants will gain insights into effective communication strategies through models like the Relationship Model and Thomas Kilman handling conflict model.
- Master constructive feedback
Through exploration of feedback models like the BEERS feedback model and Transactional Analysis, participants will learn to give and receive feedback constructively.
- Listening and engagement
The workshop will introduce the Levels of the Listening model, enabling participants to improve their active listening skills. This will help them engage more effectively with their audience and respond appropriately to feedback.
- Understanding different audience dynamics
Participants will learn about the DISC model to better understand and respond to different personality types. This knowledge will help them tailor their communication style to various audiences, enhancing their ability to connect and influence others.
- Practical application and feedback
Through interactive activities and practical exercises, participants will have the opportunity to apply what they have learned. They will practice their presentations, receive feedback from peers and facilitators, and refine their skills in a supportive environment.
Delivery Style
Method
Highly interactive and practical, with scenarios reflecting global business pressures and regional workplace dynamics; ideal for cross-functional teams in or working with the GCC
Workshop elements
Role play – Frameworks – Live scenarios – Breakout sessions
Duration
90-Minutes
Coaching
Yes