Crucial Conversations Workshop
Location Online
Date Thursday 16th April, 2026
Times 14:00
Duration 90-minutes
Investment Complimentary
Programme Overview
Is it right for me?
Designed for professionals navigating high-stakes conversations. This workshop equips you to handle sensitive dialogue with confidence and clarity.
Whether you’re managing conflict, giving feedback or influencing outcomes, this workshop will provide practical tools and techniques to enhance your communication skills and composure in managing crucial conversations effectively.
What will the learning outcomes be?
- Enhanced communication skills
Participants will gain insights into effective communication strategies through models like the Relationship Model and Thomas Kilman handling conflict model.
- Master constructive feedback
Through exploration of feedback models like the BEERS feedback model and Transactional Analysis, participants will learn to give and receive feedback constructively.
- Conflict resolution skills
Utilising the Thomas Kilman handling conflict model, participants will build the confidence to address difficult conversations respectfully whether with internal or external stakeholders.
- Influence and persuasion
The course will introduce participants to the Influencing Model, allowing them to explore push/pull techniques and understand different influencing styles.
- Practical application
Through interactive activities like role-playing, participants will have opportunities to apply the learned models and techniques in simulated scenarios relevant to their professional contexts.
Delivery Style
Method
Highly interactive and practical, with scenarios reflecting global business pressures.
Workshop elements
Frameworks – Live scenarios – Role play – Breakout sessions
Duration
90-Minutes
Coaching
Yes