Crucial Conversations Outline

Crucial Conversations Outline

Develop the skills to feel confident during difficult conversations by exploring feedback and influencing techniques.

Workshop purpose

Supporting your people through high stakes conversations is essential for building strong performance cultures. This workshop gives employees the confidence and capability to handle sensitive discussions with clarity and emotional steadiness.

Designed for blended or global teams, the workshop strengthens core communication behaviours whether conversations happen online or in person. Participants learn how to approach difficult topics without avoidance, give clear and constructive feedback, and influence outcomes in a positive way.

For L and D teams looking to enhance leadership capability, improve collaboration and reduce the friction that comes from unresolved issues, this session offers practical tools that translate directly into day to day behaviour. It is suitable for all levels and fits easily within wider development pathways and competency frameworks.

Delivery

Method

Experiential & interactive

Workshop Elements

Roleplay – Frameworks – Forum theatre – Live scenarios – Breakout sessions

Duration

Min. 2 hours – full day

Coaching

Yes

Suitable Participants

All levels

Learning outcomes

Effective Communication Techniques

Participants will gain insights into effective communication strategies through models like the Relationship Model and Thomas Kilman handling conflict model.

Master Constructive Feedback

Through exploration of feedback models like the BEERS feedback model and Transactional Analysis, participants will learn to give and receive feedback constructively. 

Listening & Engagement

The workshop will introduce the Levels of the Listening model, enabling participants to improve their active listening skills. This will help them engage more effectively with their audience and respond appropriately to feedback.

Key supporting frameworks

  • SIMPLE™ framework
    A step by step approach to high stakes conversations: State your mindset and intention, Impact and presence, Method or structure, Poise under pressure, Lock in clarity and next steps, Evaluate to improve the next conversation.
  • LINE™ method
    Four phases for a performance conversation: Lift the Curtain, Initiate the Shift, Navigate the Tension, Embed the Commitment.
  • Thomas Kilmann Conflict Mode Instrument

Experiential & interactive learning

Unlike traditional training, you’ll learn through immersive methods of dynamic role-play, interactive exercises and real-life scenarios. You’ll also collaborate with others in breakout sessions and build confidence through meaningful feedback and coaching.

What our clients are saying about us

“We have now worked with Aii for many years. Their team has provided us great support, with real flexibility and responsiveness when at times our needs have been a challenge. They have always come through for us, and by now we have run many highly successful events together. Aii provides high-calibre business professionals, whose wealth of experience brings added value to our training. They are skilled at creating immersive events and, on many occasions, participants’ feedback – not realising they were working with real actors. Actors from Aii work with us to help shape our learning events, they have worked alongside us to understand the impacts and learning outcomes we want to achieve, and their guidance in how best to achieve this has been greatly appreciated.”
Talent Development Manager, Financial Group
“I want to thank you and your team of corporate role players for the amazing role play session you have delivered to our FMP cohort! It wasn’t easy one, but we received great feedback on the session from our participants!”
Partner, Global Law Firm
“Versatile, practical, insightful, fun… those are just a few of the feedback comments we get from delegates when we use roleplayers from Aii in our business development training programmes. Whether it’s at senior partner level, or for less experienced professionals, they have the roleplayers who have the skills, experience and knowledge to add real value to what we do.”
L&D Manager, Results Consultancy
“This is a big ‘thank you’ to Trevor, Clive, Barbara, Amanda and Alun for assisting us with bringing our progamme to life yesterday. They were all professional, fun, engaged, adaptable and really focused on supporting us to help our ‘interviewees’ develop their skills.”
Chief Learning Officer, HR Consultancy
“Juliet and Kitty were amazing! They did the job perfectly and added huge value and credibility to our programme. Many thanks indeed for another successful project!”
Learning Solutions Manager, HR Consultancy
“What sets Aii apart is their consistent delivery of excellent actors who not only excel in performance but also possess strong coaching and facilitation skills. They effortlessly adapt to the needs of our programs, speaking the language of our organisation and ensuring reliability, flexibility, and a delightful working experience. Keep up the fantastic work!”
Education and Training Manager, Training Consultancy Firm
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