Face to face and virtual options available for all topics
Choose a customer service workshop to discuss with our team
Unlike traditional workshops, you’ll learn through immersive methods of dynamic role play, interactive exercises and real-life scenarios. You’ll also collaborate with others in breakout sessions and build confidence through meaningful feedback and coaching.
We can help you with
- Handling Difficult Situations
- Digital Customer Service
- Client Relationship Management
- Problem-Solving and Decision-Making
- Effective Customer Support Communication
- Active Listening for Building Customer Rapport
- Confidently Resolving Customer Complaints
- Crafting Positive Customer Interactions
- Exceptional Customer Experiences
- Positive First Impressions
- Upselling and cross-selling Techniques
- Active Listening and Empathy
- Emotional Intelligence in Customer Service
- Cultivating Long-Term Customer Relationships
- Tailoring Interactions for Customer Satisfaction
- Managing Stress in Customer-Facing Roles
Delivery style
Method
Experiential & interactive
Workshop elements
Role play – Frameworks – Forum theatre – Live scenarios – Breakout sessions
Duration
Min. 2 hours – full day
Coaching
Yes
Ready to bring your training to life?
Schedule a call with us to discuss an experiential course or workshop
Find out how our corporate role players can enhance your programme.
